Your Privacy Matters to Us
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use our services.
Privacy Policy — Vrinda Tour & Taxi
This Privacy Policy describes how Vrinda Tour & Taxi (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website at vrindatourandtaxi.com, contact us for bookings, or use our taxi and tour services.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. We take your privacy seriously and handle all personal data with the highest level of care, confidentiality, and respect.
Who We Are
We are Vrinda Tour & Taxi, a registered travel and taxi service provider based in Mathura, Uttar Pradesh, India. We offer premium taxi services, tour packages, VIP darshan bookings, airport transfers, and group travel services across North India.
Business Name: Vrinda Tour & Taxi
Website: https://vrindatourandtaxi.com
Address: Aurangabad Gali No. 1, Near PNB Bank, Defence 2, Mathura – 281006, Uttar Pradesh, India
Phone/WhatsApp: +91 94572 02485
Email: vrindatourandtaxi@gmail.com
Our website is built on WordPress and uses industry-standard technologies to provide you with a safe, reliable, and informative browsing experience.
Information We Collect
We collect information in several ways — directly from you when you contact us or make a booking, and automatically through your use of our website. Here is a full breakdown:
📝 Information You Provide Directly
- Full Name — used to address you and for booking records
- Mobile Number / Phone — for booking confirmation, driver coordination, and trip updates
- Email Address — for booking confirmations, receipts, and communication
- Pickup & Drop Location — essential to provide the taxi or tour service
- Travel Date & Time — required for scheduling
- Number of Passengers — to assign the correct vehicle
- Special Requirements — such as wheelchair assistance, infant seat, or dietary needs
- Payment Details — partial (UPI ID, bank reference) — we do not store full card numbers
- Messages & Enquiries — content of WhatsApp, email, or form submissions
- Feedback & Reviews — comments left on our website or shared with us
🤖 Information Collected Automatically
- IP Address — for spam detection and security monitoring
- Browser User Agent — to understand what browser and device you are using
- Pages Visited & Time Spent — via Google Analytics to improve our content
- Referral Source — how you arrived at our website (e.g. Google search, social media)
- Cookie Data — to remember your preferences and session
- Location Data — only if you explicitly grant permission via the browser
📊 Data We Collect via Comments
When visitors leave comments on our blog or pages, we collect the data shown in the comments form — your name, email address, and website URL — along with your IP address and browser user agent string to help with spam detection. An anonymized hash of your email address may be sent to the Gravatar service to check if you have a profile picture.
How We Use Your Information
We use the information we collect only for legitimate business purposes directly related to providing you with the best taxi and tour experience. We never sell your personal data to any third party.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process & confirm bookings | Name, phone, email, dates, route | Contract performance |
| Driver coordination & dispatch | Pickup location, phone number | Contract performance |
| Send booking confirmations & receipts | Name, email, phone | Contract performance |
| Trip reminders & updates | Phone (WhatsApp/SMS) | Legitimate interest |
| Customer support & query resolution | Name, email, message content | Legitimate interest |
| Process payments & issue invoices | Name, UPI/bank reference | Legal obligation |
| Website analytics & improvement | IP, pages visited, browser | Legitimate interest |
| Spam prevention & security | IP address, browser agent | Legitimate interest |
| Newsletter / promotional offers | Email (only with consent) | Consent |
| Legal compliance & tax records | Transaction data, invoices | Legal obligation |
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember preferences, and help us understand how visitors use our site.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session Cookies | Necessary for website to function. Cannot be disabled. | Session (browser close) |
| Preference Cookies | Remember your settings and display preferences | 1 Year |
| Comment Author Cookies | Saves name, email for future comment convenience | 1 Year |
| Login / Authentication | Keeps you logged in if you have an account | 2 days (14 days if “Remember Me”) |
| Analytics Cookies (Google Analytics) | Tracks page views, traffic sources, user behaviour | Up to 2 years |
| Temporary / Test Cookies | Tests if your browser accepts cookies | Deleted on browser close |
Google Analytics & Site Kit
We use Google Analytics (via the Site Kit plugin by Google) to understand visitor behaviour on our website. This service collects anonymised data about page views, session duration, traffic sources, and device types. Google’s privacy policy is available at policies.google.com/privacy.
Who We Share Your Data With
We do not sell, rent, or trade your personal information to any third party. However, to deliver our services effectively, we may share limited data with the following trusted parties:
- Assigned Drivers — Your pickup location, contact number, and travel details are shared with the driver assigned to your booking. This is essential to complete your journey.
- Payment Processors — If you pay via UPI or bank transfer, the respective payment gateway processes your transaction. We do not store full card numbers or banking credentials.
- WhatsApp (Meta) — When you communicate via WhatsApp, your messages are subject to WhatsApp’s own privacy policy (whatsapp.com/legal/privacy-policy).
- Google Analytics — Anonymised website usage data is shared with Google for analytics purposes only.
- Google Maps — Location and route data may be processed by Google Maps for navigation assistance to our drivers.
- Gravatar (Automattic) — If you comment on our blog, your email hash may be shared with Gravatar to retrieve your profile picture. See automattic.com/privacy.
- Law Enforcement / Legal Authorities — If required by law, court order, or government directive, we may disclose your information to competent authorities.
All third parties with whom we share data are required to handle it in accordance with applicable data protection laws and to use it only for the specific purposes we have authorised.
How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve any disputes.
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking Records (name, route, date) | 3 Years | Business records & dispute resolution |
| Payment & Invoice Records | 7 Years | GST / tax legal obligation (India) |
| Email & WhatsApp Communications | 2 Years | Customer support reference |
| Website Comments | Indefinitely | Spam prevention & moderation |
| Analytics Data (Google Analytics) | Up to 26 months | Website performance analysis |
| Newsletter Subscriber Data | Until unsubscribed | Email marketing consent |
| Account Data (if registered) | Until account deletion | User profile management |
| Login Session Cookies | 2 days (14 days if “Remember Me”) | Authentication |
When data is no longer needed, we securely delete or anonymise it so it can no longer be associated with an individual. For users who have registered on our website, we store the personal information provided in your user profile — you can view, edit, or delete this information at any time by contacting us.
Your Rights Over Your Data
You have the following rights regarding your personal data. To exercise any of these rights, contact us at vrindatourandtaxi@gmail.com and we will respond within 30 days.
- Right of Access — You can request a copy of all personal data we hold about you, including any data you have provided to us.
- Right to Rectification — You can request correction of any inaccurate or incomplete personal data we hold.
- Right to Erasure (“Right to be Forgotten”) — You can request that we delete your personal data. This does not include data we are legally obliged to keep (e.g. tax records).
- Right to Restrict Processing — You can ask us to limit how we use your data in certain circumstances.
- Right to Data Portability — You can request your data in a structured, machine-readable format so you can transfer it to another service.
- Right to Object — You can object to our processing of your data for marketing, profiling, or legitimate interest purposes.
- Right to Withdraw Consent — Where processing is based on consent (e.g. newsletter), you can withdraw it at any time without affecting prior lawful processing.
- Right Not to be Subject to Automated Decisions — We do not make automated decisions that significantly affect you. All booking and service decisions involve human review.
Data Security
We take the security of your personal data very seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
Security Measures We Employ
- SSL/TLS Encryption — Our website uses HTTPS (SSL certificate) to encrypt all data in transit between your browser and our server
- Secure Hosting — Our website is hosted on a managed WordPress hosting platform with automatic security updates
- Limited Data Access — Only authorised staff (website administrator and operations team) have access to personal data
- No Full Card Storage — We never store complete credit/debit card numbers or CVV codes on our systems
- Password Protection — All administrative accounts use strong passwords and two-factor authentication where available
- Regular Backups — Website data is backed up regularly to prevent data loss
- Spam Detection — Automated spam detection tools protect comment forms and enquiry submissions
Third-Party Links & Embedded Content
Our website may contain links to external websites, and our blog articles or pages may include embedded content from third-party platforms such as YouTube videos, Google Maps, or social media posts.
Third-Party Services We Use
We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.
Children’s Privacy
Our website and services are not directed at children under the age of 13 years. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at vrindatourandtaxi@gmail.com and we will delete the information from our records as soon as reasonably practicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. We encourage you to review this page periodically to stay informed about how we protect your data.
- The “Last Updated” date at the top of this page will be revised whenever significant changes are made.
- For material changes that significantly affect how we process your data, we will notify you by email (if you have subscribed to our newsletter or made a booking) or by placing a prominent notice on our website.
- Minor corrections (grammar, formatting, clarifications) may be made without notification.
- Your continued use of our website or services after the effective date of any changes constitutes acceptance of the updated policy.
Version History
| Version | Date | Key Changes |
|---|---|---|
| v1.0 | 13 May 2026 | Initial publication of Privacy Policy |
| v1.1 | 16 May 2026 | Expanded data retention table, added security measures section, third-party services list |
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. We are committed to resolving any privacy-related concerns promptly and transparently.
| Channel | Details | Response Time |
|---|---|---|
| vrindatourandtaxi@gmail.com | Within 24–48 hours | |
| +91 94572 02485 | Within 2–4 hours | |
| 📞 Phone Call | +91 94572 02485 | Immediate (business hours) |
| 📍 Postal Address | Aurangabad Gali No. 1, Near PNB Bank, Defence 2, Mathura – 281006, UP, India | 7–14 business days |
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your country of residence. In India, matters related to data protection may be addressed under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
📄 Related Legal Documents
Read our other policies to understand all your rights and our commitments:
Questions About Your Privacy?
Our team is available 24×7 to answer any privacy-related questions. Reach out via WhatsApp, call, or email — we respond within 24 hours.
© 2026 Vrinda Tour & Taxi · Mathura, India · vrindatourandtaxi.com